Alior Bank + Magnolia
How Alior Bank boosted online sales with Magnolia.
About the customer
With Magnolia, Alior Bank increased mobile traffic by almost a half, and increased online loan sales by 42%.
Efigence
Efigence is a UX design, front-end and development company. We create customer-facing technology with a customer-centric approach, elevating companies through innovative design and technology that drives the business forward.
Our digital transformation projects have won multiple awards, including Best of Show at Finovate (several times), The Most Disruptive Innovation at EFMA, and 100+ other industry awards.
6% increase in mobile traffic
24% growth in new accounts
42% increase in online loan sales
188% increase in mortgage loans
54% increase in organic search traffic
20% decrease in bounce rate
The Challenge
Turning the website into a powerful sales tool
Nowadays, as in other industries, a bank’s website is the first step in the sales process. Promoting products in digital channels – on desktop, tablet or mobile – can be much cheaper and more effective than in branches and through other media. Alior Bank's website is visited by an average of 1.7 million users per month, and over 20% of these are first-time visitors. That’s why it’s essential for the website to be user-friendly, easy to navigate and a key driver in the sales process.
Alior Bank’s previous website, designed in 2008, provided a lot of information on products and corporate data, but wasn’t a useful sales tool. Products weren’t easy to find, and the site didn’t display correctly on mobile devices. Alior Bank had a separate “light” version for mobile phones, dating back to the pre-smartphone era. The challenge was to create a completely new experience and sales process, making use of the very latest trends and technologies in web design to create a reinvented www.aliorbank.pl site.
The Solution
A website with a focus on sales
Alior Bank wanted to create a new customer-friendly website with a strong emphasis on sales. The project was designed and implemented in partnership with Efigence – a company specializing in designing customer experience, delivering and implementing innovative technologies, and providing innovative consulting for banks and financial services.
Bank products and services are now presented by intuitive product pages. Website content and ads are personalized to give visitors relevant information that fits their needs. Alior Bank and Efigence also used Magnolia to create new contact and sales forms which can be multiplied and implemented quickly and easily, without needing IT support.
An intuitive search experience
The site’s main navigation tool, created by Efigence, is a semantic search engine, similar to the most popular search engines. It allows visitors to look for information in an intuitive way, predicting and suggesting words and phrases that guide visitors to relevant search results. Google Chrome mobile users can also voice search, allowing them to search for information in a convenient way when they’re on the move.
Easy to create forms and landing pages
A dedicated landing page template allows Alior Bank to quickly create landing pages, without having to hire external agencies at additional cost. Magnolia’s highly customizable form component allows it to create new forms to collect important data. Depending on the product and client segment, Alior Bank can choose the necessary fields and the way the data is processed.
Targeting visitors throughout the user journey
Magnolia helped Alior Bank to enhance sales in several ways. Dedicated, personalized versions of the same pages displayed to specific target groups of visitors allow Alior Bank to provide relevant information. Statistical tools allow Alior Bank to verify user journeys, find out which pages are visited the most often, and then optimize content and introduce new sales solutions. In addition, new page templates aimed at increasing sales enable rewritten content to be SEO friendly.
“Magnolia’s ease of customization and integration possibilities enabled us to extend Magnolia with new features like an external search engine and integrate it with the bank’s systems. In the future, it will be easy to integrate Alior Bank’s website with any system that they need.”
The Result
Increased web traffic and higher sales
With the new launch, Alior Bank increased the share of mobile traffic on its website by 46%. At the same time, its online loan sales increased by 42% and accounts grew by 24%. Impressively, it also increased mortgage loans by 188%. Organic search traffic increased by 54%. Its products are now among the first search results for the most important banking terms such as account, loan and online account. What’s more, there was no decrease in Google search results during the launch. The bounce rate decreased significantly from 30% to 10% and the average time spent on the website increased to 5 minutes 30 seconds.
“Thanks to Magnolia and its features, our website’s visitors are now more likely to choose our offer because they receive relevant content and personalized information. Instead of showing them the product we want to sell them, we can suggest the product they need, based on their previous visits.”
